Read our Frequently Asked Questions Below:

Q: Are you insured and bonded?
A: Yes, we carry liability insurance and we are bonded.

Q: I have a paint problem, what caused it? and what do I do?
A: There are a lot of answers to this question, so I have added a link to the bottom of this page which should answer most questions.

Q: What type of paints do you use?
A: Most painters will answer this question by saying “I use top quality paint from XYZ paint company”. That’s nice but I like to list the specific paint I will be using on a job, that way the customer can compare the quality of paints being used by different contractors.
I like Sherwin-William and Pittsburgh the most, but each paint company has good products and bad products. It is important to know which product from each company to use on different applications.

Q: Do you offer a warranty or guarantee your work?
A: Yes, we offer a warranty on our workmanship and as always New Ceiling, Inc. doesn’t receive payment until you are completely satisfied.

Q: Do you require any money down to start the job for materials or anything else?
A: No, we have credit accounts with our vendors and don’t believe that any contractor should need money down to start a job.

Q: Do you have to remove wallpaper before you can texture a room with wallpaper?
A: It is always best to remove existing wallpaper, but if the existing wallpaper is stuck really well you can use a oil based primer (Kilz) to seal the paper before texturing.

Q: What’s the difference between contractor paint and the national lines of paint?
A: Well in general contractors grade is not as good as national lines. As an example Sherwin-Williams’ top of the line contractor grade interior paint is Pro-Mar 200, it does not cover as well as there Super Paint (national ). It also doesn’t wash as well and it’s not that much more expensive.

Q: Can you start right away?
A: In most cases no, we are generally book out 2-3 weeks and any good contractor will have work lined up, and if they don’t? Why not?

Q: Do you do small jobs?
A: Yes, no job is too small.

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